{"id":12213,"date":"2017-08-23T12:18:45","date_gmt":"2017-08-23T11:18:45","guid":{"rendered":"https:\/\/discovery-adr.com\/?post_type=case_studies&amp;p=12213"},"modified":"2017-08-23T12:18:45","modified_gmt":"2017-08-23T11:18:45","slug":"brett-martin","status":"publish","type":"post","link":"https:\/\/discovery-adr.com\/us\/brett-martin\/","title":{"rendered":"Brett Martin uplift performance and aid retention among their managers \u2013 The Discovery Way"},"content":{"rendered":"<p class=\"wp-block-paragraph\"> Faced with skills gaps among managers, Brett Martin needed to provide a robust development program to support their managers in becoming highly effective in their roles. Brett Martin knew that they required external expertise to implement a long-term solution. By partnering with Discovery, experts in training and development, Brett Martin successfully upskilled their managers, increased productivity and aided employee retention. <\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-colibri-color-2-color has-text-color wp-block-heading\"><strong>The Challenge<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After making an internal promotion, Brett Martin identified the need to develop their newly-appointed manager. The employee had limited management experience and had a challenge on their hands after the previous manager had left the existing team with some difficulties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The manager was very effective at the functional elements of the role, however, they had lower competency with certain soft skills \u2013 in particular modifying their leadership and management style to suit the audience. They also hadn\u2019t undertaken much strategic responsibility previously, so this was an area that the Managing Director of the company was keen for them to develop in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the manager\u2019s development areas were negatively impacting the progression and development of the whole team, Brett Martin recognized that they required support from external expertise to deliver a long-term solution to address the manager\u2019s skills gaps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new manager was enrolled onto Discovery\u2019s&nbsp;<a href=\"https:\/\/discovery-adr.com\/us\/managers-open-program\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managers OPEN Program<\/a>, enabling Brett Martin to effectively develop the manager without the expense of building an entire program in-house, particularly as they were only enrolling one delegate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subsequently, Brett Martin decided to assess their other managers to determine whether further training was required. The employees participated in several assessment interventions, which uncovered that there was a further skills gap among their existing managers.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-colibri-color-2-color has-text-color wp-block-heading\"><strong>The Process<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The Managers OPEN Program<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><a rel=\"noreferrer noopener\" href=\"https:\/\/discovery-adr.com\/us\/managers-open-program\/\" target=\"_blank\">The Managers OPEN program<\/a>&nbsp;is designed to help delegates and become highly effective in their role by equipping them for the challenges of Leadership &amp; Management. Areas that the program will explore include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li> Interpersonal excellence <\/li><li> Organizational performance <\/li><li> Personal effectiveness <\/li><li> Behavioral impact <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As a delegate on the program, the manager gained knowledge and skills around the difference between leadership and management, coaching and mentoring, improving self-awareness, thinking strategically, and managing innovation &amp; change. This subsequent uplift in performance was so great, that the manager was recommended for a future position on the board.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a direct result of the manager\u2019s individual development success, the department became much more engaged and produced exceptional results.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Talent Labs<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/discovery-adr.com\/us\/our-services\/performance-management\/talent-labs-workforce-diagnostics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Talent Labs<\/a>&nbsp;are an engaging five-stage process of self-awareness and positive learning designed to help organizations establish a common agreement on development areas. To achieve the best outcomes for workforce improvement, all diagnostic activity is objective and without bias. Unlike other diagnostic tools, Talent Labs don\u2019t generalise competencies across an organization, instead they measure capabilities of set roles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After Brett Martin employees participated in multiple interventions that measured them against desired competencies, such as time-restricted role plays and presentations, it became evident that there were leadership and management skills gaps among some of the other managers. Due to the prior success experienced, four additional managers at \u2018Head of\u2019 or equivalent level were enrolled on The Managers OPEN Program.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The program significantly improved the individuals\u2019 leadership skills, self-awareness and strategic thinking, resulting in higher productivity and success within their roles. Not only this, it also aided retention as 100% of the managers who attended the program still work at Brett Martin.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cThe OPEN Program for Managers was quite simply an excellent experience for me. As a new manager, I took away a clearer understanding of the role of leadership in my business and learned and practiced several approaches that I could implement straight away to motivate my team and improve their performance. Discovery\u2019s approach to leadership development is second to none. Their wealth of expertise, not only in leadership &amp; motivation, but as experienced coaches and facilitators is inspiring in itself. I would highly recommend this program to any manager looking to become a highly effective leader.\u201d<\/p><cite> &#8211; Natalie Heatherglen, Business Manager at Brett Martin <\/cite><\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-colibri-color-2-color has-text-color wp-block-heading\"><strong>The Solution<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By developing their managers&nbsp;<a href=\"https:\/\/discovery-adr.com\/us\/about-us\/the-discovery-way\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u2018The Discovery Way\u2019<\/a>, Brett Martin significantly improved performance and development within the managers\u2019 career journeys; the first leader to attend was even recommended for a future position on the board. The investment in their professional development also contributed to retention rates, with 100% of the first Brett Martin managers to attend The Managers OPEN Program, still working at the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to the individual success and development experienced, the department were much more engaged with the leader, which produced exceptional results.<\/p>","protected":false},"excerpt":{"rendered":"<p>Faced with skills gaps amongst managers, Brett Martin needed to provide a robust development programme to support their managers in becoming highly effective in their roles. Brett Martin knew that they required external expertise to implement a long-term solution. By partnering with Discovery, experts in training and development, Brett Martin successfully upskilled their managers, increased [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29223,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[22,23],"tags":[24],"class_list":["post-12213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-testimonial","tag-testimonial"],"acf":[],"_links":{"self":[{"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/posts\/12213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/comments?post=12213"}],"version-history":[{"count":0,"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/posts\/12213\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/media\/29223"}],"wp:attachment":[{"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/media?parent=12213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/categories?post=12213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/discovery-adr.com\/us\/wp-json\/wp\/v2\/tags?post=12213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}