With a desire to maintain an excellent customer experience and forge strong links with the local community & wider region, they recognized that they needed to effectively strengthen the position of the current team and put a strong talent pipeline in place for the future. With the support of Discovery, leaders in results-driven recruitment, training, and development, Gatwick achieved a sustainable talent pipeline and experienced an uplift in employee performance.<\/p>\n
Discovery recognized that Gatwick lacked a consistent message in their recruitment campaigns, as each department acted independently and operated a separate attraction and selection approach. This posed a challenge because Gatwick wanted to ensure that they had people with congruent values and absolute clarity, which was difficult to achieve with the disconnected processes in place. A key part of delivering excellence for Gatwick was helping them to ensure that every touch point, every interaction and every communication, whether it was with an internal colleague or a customer, needed to be delivered around Gatwick\u2019s values; the key to this, was the recruitment process.<\/p>\n
Discovery and Gatwick partnered to provide an end-to-end talent service including:<\/p>\n
A values-led recruitment campaign was launched to attract high-calibre early career talent for Gatwick\u2019s Aspiring Leaders program. Discovery worked closely with Gatwick stakeholders to gain full clarity of their core values as these were a crucial part of the campaign.<\/p>\n
Discovery were tasked with recruiting for 6 roles. The initial attraction campaign yielded 631 applications \u2013 494 graduates and 137 non-graduates. Utilizing a robust, multi-stage assessment process, 32 high-calibre candidates were invited to the final stage assessment center where 6 talented future leaders were offered, and accepted roles.<\/p>\n
To fast-track the time to optimal performance, the new recruits were then enrolled on Discovery\u2019s Early Career OPEN Program, enabling Gatwick to develop their early-career talent without the expense of building an entire program in-house, particularly as they recruited a fairly small number of graduates.<\/p>\n
Discovery identified that, in order for the Aspiring Leaders program to be truly successful, Gatwick needed a strong support structure in place. During the program, the new recruits were assigned an experienced mentor to fast-track their development and reduce the risk of attrition. To make the mentoring scheme a success, all mentors underwent training to develop their coaching skills and prepare them for the role.<\/p>\n
The mentors who participated in Discovery\u2019s one-day training course gained the confidence that they could achieve the desired outcomes from their mentoring conversations. This resulted in more constructive and appropriate mentoring conversations, and an increase in engagement.<\/p>\n
To prepare for a larger footfall, new Security Team Leader roles were created. A multi-stage, robust recruitment process was implemented, with the support of Discovery, to attract both internal and external candidates for the roles.<\/p>\n
To guarantee optimum efficiency when leading a team of people in a busy, fast-paced and challenging operational environment, the newly-recruited managers attended a bespoke, three-day experiential program delivered by Discovery. The course specifically focused on clarifying expectations, relating to others, motivation and engagement, managing priorities and giving effective feedback. The delegates experienced blended learning, which consisted of theories and concepts, experiential activities and team discussions, to fast-track their development enabling them to become highly effective within their new roles.<\/p>\n
\u201cWe received excellent feedback from the sessions held by Discovery, and were delighted with the quality of the program and how tailored it was to our needs. The training was extremely well-received, both by the delegates and the key stakeholders. I would highly recommend Discovery to businesses looking for a seamlessly delivered, tailored and fruitful approach to recruitment and development.\u201d<\/em><\/p>\n David Harrison<\/strong>, Learning & Development Manager, Organizational Development, Gatwick Airport<\/cite><\/p>\nThe Solution<\/strong><\/h2>\n